7 Essential Skills and Types of Training Topics for Managers and Supervisors
Ensuring that new and existing managers, team leaders and supervisor training on demand have the right skills is essential for a successful business. So what training topics for managers and supervisors are worth providing? Let’s take a look!
Being able to communicate with other employees is an absolutely essential skill for all staff, but none so more for managers and supervisors.
Leading other people in the workplace requires, I think you will agree, a certain level of skill in terms of how to communicate effectively and in such as a way that the message gets across.
A recent Harris Poll in fact showed that 69% of managers were uncomfortable communicating with their staff.
One aspect of communication that is increasingly important in most companies these days is Intercultural Communication. Workplaces are becoming much more diverse culturally and it’s essential, in a cohesive workplace, to have managers who are sensitive and who understand how to manage effectively and ethically.
Another increasingly vital skill for managers, supervisors and team leaders these days, is being able to manage staff online.
Even though some types of work cannot take place online, there is an increasing need, in many business topic areas, to be able to manage staff virtually online, at least some of the time.
Furthermore, the desire from our employees to work from home (WFH) or to Work From Anywhere (WFA) is increasing at pace.
Indeed, statistics show that companies allowing staff to work remotely, have an average of 25% less staff turnover. This statistic is not a surprise because staff who are offered flexibility and who are trusted, are known to be more loyal as employees.
The Managing Virtual teams training can be a particularly useful program to offer managers and supervisors.
As a manager, you will have to deal from time to time with difficult to manage employees, management and customers.
The good news is that there are techniques for learning how to manage these difficult people, and this starts with:
- clarifying what the difficult behaviour is i.e the causes and why it occurs
- using techniques to deal effectively with these difficult people (such as by using active listening techniques)
It is worth also considering that some people you manage might not normally be problem employees. But, with certain workloads, outside influences, management changes, and job role changes, these employees can become what we might call difficult to deal with people.
There is though always a cause and a solution and understanding management techniques for dealing with difficult people can leave you much better at solving such issues.
Being in charge of other staff, it’s essential to be effective as a manager in terms of understanding how to delegate tasks.
A good course for managers and supervisors on delegation Skills will likely include covering the following the:
- types and elements of delegation (including authority, accountability, and responsibility)
- issues and barriers that can block effective delegation
- ways to deal with conflict that can arise as you try to delegate work to staff
As a manager or team leader, you will also want to ensure that you are correctly and properly managing and considering the overall well-being and wellness of those people that you manage.
In recent years much greater awareness of employee well-being seems to be occurring in many companies and there are several types of training that you might wish to consider within this training topic area and these include:
- Mental health awareness in the workplace
- Digital wellness at work
- Wellness for Employees WFH (Working from Home)
Another area in terms of training topics for senior managers and others who manage teams is in inclusion and diversity awareness.
Your workplace may or might not be typical of many other workplaces that today are much more diverse both in terms of age range and culture.
Employees are staying in employment to an older age, for example, and this means that as management, you must manage a wider range of generations that in the past (4 generations these days).
It is quite surprising how many managers and supervisors lack effective presentation skills.
Having said that, many managers rise through the ranks and have never had a proper chance to learn and correctly develop their presentation skills.
Likewise, a new manager arriving into the company might have excellent knowledge in their topic area, but they might not be the most experienced though when it comes to doing presentations.
Presentation Skills can be learned and although practice is one of the best methods, there are many techniques and tricks that your managers can be taught.